The Game Steward is constantly scouting the new board game horizon for the best proposed games to bring you. Unlike most game stores The Game Steward doesn doesn’t rely on big mass distributors of board games. Instead, long before their games exist, we scout out and directly fund hundreds of individual game publishers each year.
When we find a promising game publisher with a great proposed game, we look at what funding we have available to contribute to the making of additional copies that might otherwise not exist. This is how we both increase the quantity of games that can be published and guarantee your stock of limited edition and Kickstarter board games when you visit The Game Steward.
When you come to The Game Steward under our roof we hope to make you happy by offering you:
✔️ The biggest collection of limited edition and Kickstarter board games (with many rare expansions and extras) of any store in the world,
✔️ The easiest access to find your game, and
✔️ The friendliest customer service and return policy.
When you visit us, you you’ll find hundreds and hundreds of limited edition and Kickstarter board games to select from often with several options with all the rare extras to choose from. Our friendly team of Stewards are available to assist you in finding your game, modifying your order, and any assistance you require.
Finally, The Game Steward has a no questions asked full refund policy on all pre orders. Have a dental bill? Change your mind? No reason? No problem! Contact us for a full refund.
When The Game Steward pre funds and reserves copies of limited editions and Kickstarter board games for you, we have a little secret. We always contract for more copies than we list for sale. Why? Because some games arrive at The Game Steward dinged or dented. This way we always have a reserve so we can set the damaged copies aside and provide you a pristine game. Here Here’s another little secret...often those dings are minor and sometimes all the game arrive perfectly. After fulfilling all your orders, we place those extra copies out for sale (usually on Black Friday), but you can sign up for any sold out game on The Game Steward and be notified as soon as the extra copies go online.
Sometimes publishers run into issues and their Kickstarter board games fail to deliver. Unlike on Kickstarter itself, when a Kickstarter board game fails to come to market by its publisher, The Game Steward always provides you with a full refund under the same friendly full refund policy.
After funding, The Game Steward keeps track of active board games in development and on into production. We keep track of board game updates as they occur, changes to the release schedule, and answer any questions you may send our way via customer service.
After the board games are developed and produced, there are many steps to bring them from manufacturing to The Game Steward. The games are loaded into shipping containers, then loaded onto ships. The Game Steward keeps track of these updates from the publisher. Using this information to keep our schedule up to date and answer any questions you may send our way via customer service.
After the board games are shipped, they are unloaded and sent to the publisher’s Fulfillment Agent. A Fulfillment Agent is a warehouse and packing company that works for the board game publisher. They ship the board game to all of the board game's backers. From the time it is announced until the last backer order is shipped, the Fulfillment Agent can take from 3 weeks to 2 months. The first few weeks is often when unboxing videos start to appear online! A little trivia: The Game Steward is generally the largest single backer to get fulfilled by the Fulfillment Agent.
After shipping them on trucks, the publisher’s Fulfillment Agent transports palettes of board games to The Game Steward. The Game Steward Steward’s team will then go through a check list to insure your order arrives undamaged and to the right address:
✔️ Our team examines all the board games to insure to make sure your copy isn’t damaged in any way. (Just in case some copies are damaged, we always over order extra copies to insure your pristine copy will be sent right away with no delay.)
✔️ Our team emails you to confirm you haven haven’t moved & get your new updated shipping address if you ordered from us more than 30 days prior to when the board game arrived.
✔️ Our team checks what other items you may have on order to ship and carefully custom packs your board game order with lots of padding to insure it ships damage free.
✔️ We then make sure we use the correct premium shipping service (UPS, USPS, FedEx) to track your order to your door.
As soon as your order leaves our warehouse, you begin to receive notifications by email or messenger (your choice) with the tracking information so you can follow your order as it arrives at your door.
At The Game Steward, we track updates that your order arrived successfully via the premium shipping service with tracking (UPS, USPS, FedEx). If there’s ever an issue, our customer service team will work with you to follow up on any need or issue. Once you have your board game, we're always here if you need us!
And thank you for taking this journey with us!